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You can apply for a return with the following reasons:

  • I did not receive the product(s) (e.g. missing item, parcel lost in transit)
  • I received incomplete product(s) (e.g. incomplete sets, incomplete parts)
  • I received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • I received product(s) with physical damage (e.g. dented, broken, scratched)
  • I received faulty product(s) (e.g. malfunctioned, cannot be used)
  • I received counterfeit product(s)

You will NOT be able to apply for a return or refund for the reason "Change of Mind" or otherwise the 10% processing or handling fees will be charged.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. SHOPYTHON will also not be responsible if your shipment is lost during the return transit. Once the returned goods/products are checked, customer will receive their refund within 1-2 working days after the confirmation.

Please return your purchase to the following address:
D5-6-G, Block D5, Pusat Perdagangan Dana 1
Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor

Please contact us at [email protected] or 017-805 6033 if you have any questions or doubts.